Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@apex-control.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@apex-control.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Because our products are electronic control units that are configured, flashed, or otherwise prepared for a specific vehicle, the following cannot be returned once shipped: units that have been custom-flashed, programmed, or configured to your build or ECU; any control unit, gateway, or module that has been installed, powered, or wired into a vehicle; and items returned without their original packaging, accessories, or connectors. Made-to-order and special-order items are also non-returnable, as are gift cards. This does not affect your rights where an item arrives defective, damaged, or incorrect — see “Damages and issues” above.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@apex-control.eu

Returns and inbound shipments
Do not send any package to us without prior approval. Returns, warranty units, and any hardware sent for service must be authorized by us in advance — contact sales@apex-control.com to arrange it, and we’ll confirm the correct address and reference. Unauthorized packages sent without prior approval may be refused and returned to sender at your cost.

We do not accept cash-on-delivery or any payment-on-delivery shipments. Parcels sent to us COD, or with any charges payable on collection, will not be picked up and will be returned to the sender.