Shipping policy

Processing time

Orders are processed and dispatched within 3–5 business days. Units that are custom-flashed or configured for your vehicle may require additional lead time; if so, we’ll confirm the expected dispatch date by email after your order. Orders are not shipped or delivered on weekends or Polish public holidays.

Where we ship

We ship worldwide from Wrocław, Poland, using tracked courier services: FedEx. A tracking number is provided by email once your order is dispatched.

Shipping costs and delivery estimates

Shipping costs are calculated at checkout based on destination and are shown before you pay. Estimated delivery times after dispatch:

• Poland: 1-2 business days

• European Union: 3-7 business days

• Rest of world: 7-21 business days

These are estimates from the carrier, not guarantees. Delays caused by the courier, customs, or events outside our control are not included in these windows.

Customs, duties and import taxes

Orders within the EU are shipped with all applicable taxes handled. For orders outside the EU, the price at checkout does not include import duties, taxes, or customs clearance fees. These are set by the destination country and are the responsibility of the recipient. We cannot predict or refund these charges, and we declare shipments at their full order value.

Tracking, delays and lost shipments

Once dispatched, your order is in the carrier’s hands. If tracking shows no movement for an unusual period, or your parcel appears lost, contact us at sales@apex-control.com and we’ll open an inquiry with the carrier. Claims for lost shipments follow the carrier’s timelines.

Damaged in transit

Inspect your order on arrival. If the packaging or the unit arrives damaged, photograph it and contact us at sales@apex-control.com immediately so we can resolve it with the carrier and make it right.

Wrong or incomplete address

Please double-check your shipping address at checkout. We’re not responsible for orders delayed or lost due to an incorrect or incomplete address, and reshipment of a returned parcel may incur additional shipping costs.

Questions

For any shipping question, email sales@apex-control.com.